Title: Crisis communication literature review with key takeaways
Summary: This paper is a review of the available literature on crisis communication that is of relevance to the ESM and to public institutions at large.
The aim of the project was to produce key principles of crisis communication by connecting research and practice.
Author:
Maria Luisa Andrisani (former European University Institute)
Abstract: This paper is a review of the available literature on crisis communication that is of relevance to the ESM and to public institutions at large. The paper is structured around literature that focuses on (i) pre-crisis communication, (ii) crisis communication, and (iii) post-crisis communication.
Each chapter, and sub-chapter section corresponding to a crisis communication phase, ends with a summary of the literature reviewed with key takeaways for the ESM and public institutions more broadly